Peer Pod | Arrivals & Departures – Making First and Last Impressions Count

First impressions set the tone for a guest's visit, and last impressions can determine whether they'll return!

Join fellow attractions professionals for an interactive Peer Pod focused on creating smooth, welcoming and memorable arrival and departure experiences. Designed for those responsible for managing the first and last moments of a guest's visit, this discussion will explore common challenges, innovative solutions and best practices for reducing friction and enhancing guest satisfaction.

From parking, ticketing and entry procedures to crowd flow, exiting and those all-important final interactions, participants will share what's working, what's not and what they've learned along the way.

Facilitators: Nick Romeo, Guest Services, and Lee Capitano, St. Augustine Lighthouse.

Come prepared to exchange ideas, learn from your peers and discover practical ways to make every guest's visit exceptional—from hello to goodbye!